At Chammi, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide you with the best shopping experience:

• Personal Identification Information: This includes your name, email address, shipping address, billing address, phone number, and payment information (such as credit card details). We collect this information when you create an account, place an order, or interact with our services.
• Non-Personal Identification Information: This includes data about your browsing activity, such as IP addresses, browser type, and pages you visit on our site. This helps us improve our website and tailor your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: To complete transactions, process payments, and deliver products to the correct address.
• Customer Support: To respond to inquiries, provide assistance, and address issues related to your orders.
• Marketing and Promotions: With your consent, we may send promotional emails about new products, sales, or events. You can opt-out at any time by unsubscribing from our emails.
• Improvement of Our Website and Services: To analyze website usage and enhance the customer experience.
• Compliance with Legal Requirements: To comply with applicable laws and regulations, including fraud prevention and detection.

3. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard encryption protocols to safeguard sensitive data such as payment details. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with trusted third-party vendors, such as shipping companies, payment processors, and marketing partners, who assist in operating our business and fulfilling your orders.
• For Legal Reasons: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with a legal obligation, protect our rights, or investigate potential fraud.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences, track your browsing behavior, and provide relevant ads. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our site.

6. Your Rights and Choices

As a customer, you have the following rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can update or correct any inaccurate personal information.
• Deletion: You can request that we delete your personal data (with some exceptions).
• Opt-Out of Marketing: If you no longer wish to receive promotional emails, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we encourage you to review them. We are not responsible for the content or privacy practices of these external websites.

8. Children’s Privacy

Chammi’s website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be updated accordingly. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:

Email: info@chammi.lk
Phone: (+94) 77 466 7808
Address: No. 189/2 Arambegama, Pilimathalawa