At Chammi, we strive to offer you a seamless and satisfying shopping experience. Our goal is to ensure that your orders are delivered to you in a timely, secure, and efficient manner. Please read our delivery policy below:

1. Processing Time

• Order Confirmation: Once your order is placed, you will receive an order confirmation email. All orders are processed within 1-2 business days.
• Handling Time: Orders are typically dispatched within 1 business day, depending on the time of purchase and stock availability.
• Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

• We offer several shipping options to cater to your needs, including standard, expedited, and express delivery.
• Standard Shipping: 5-7 business days (for domestic orders).
• Expedited Shipping: 2-3 business days (for domestic orders).
• Express Shipping: 1-2 business days (for domestic orders).
• For international shipping, delivery times may vary depending on the destination. Please refer to the checkout page for specific options.

3. Shipping Charges

• Shipping fees are calculated at checkout based on the delivery method, location, and order total.
• Free standard shipping is available for orders over $50 (domestic only).
• International shipping fees are calculated at checkout.

4. Order Tracking

• Once your order has been shipped, you will receive an email with tracking information. You can track the status of your shipment through our website or by using the carrier’s tracking tool.
• If you have any issues with tracking or delivery, please don’t hesitate to reach out to our customer support team.

5. Delivery Issues

• Missing Packages: If your package is missing or you have not received it within the expected time frame, please contact us immediately. We will work with the carrier to resolve the issue.
• Incorrect Address: Ensure that the shipping address is correct at checkout. Chammi is not responsible for delays or lost items due to incorrect or incomplete addresses.
• Damaged Goods: If your items are damaged during transit, please notify us within 48 hours of receiving your order. We will arrange for a return or replacement as appropriate.

6. Returns & Exchanges

• If you are not completely satisfied with your purchase, we offer a hassle-free return policy. Returns are accepted within 30 days of delivery for a full refund or exchange, as long as the item is in its original, unused condition.
• Please refer to our Return & Exchange Policy for detailed instructions on how to return your items.

7. Holiday Shipping

• During peak holiday seasons, shipping times may be slightly longer due to high order volumes. We recommend placing orders early to ensure timely delivery.

8. International Shipping

• We proudly offer international shipping. Please note that customs fees, import duties, and taxes may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping fees at checkout.